Back in July, I blogged about an episode painful to Best Buy on a variety of levels. From 2003 to…
Archive for January, 2011
January 21st, 2011
Taking Customer Service To The Extreme
7 Comments, Best Buy Ethics, by Kathleen Edmond.A situation arose not long ago at a Best Buy store in China that posed some interesting questions about the…
January 14th, 2011
Which Matters More; Outcome or Process?
No Comments, Best Buy Ethics, by Kathleen Edmond.The Dec. 24 edition of the New York Times had a fascinating story about a long-lost television program moderated by…
January 7th, 2011
The Thin Line Between “Expert” And “Insider”
No Comments, Best Buy Ethics, by Kathleen Edmond.Those of you who follow the investment pages have likely seen “expert networks” make headlines in recent weeks. A relatively…
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