Comments on: Good Intentions But Wrong Message http://www.kathleenedmond.com/2010/07/05/good-intentions-but-wrong-message/ By making ethics a completely transparent dialogue, Best Buy can be a leader in ethical standards for our employees, our customers, and our shareholders. Please feel free to join the conversation. Sat, 18 Feb 2012 18:52:21 +0000 hourly 1 http://wordpress.org/?v=3.0 By: David Anderson http://www.kathleenedmond.com/2010/07/05/good-intentions-but-wrong-message/comment-page-1/#comment-15538 David Anderson Tue, 07 Sep 2010 23:36:26 +0000 http://www.kathleenedmond.com/?p=111#comment-15538 I think this is a really good story. I appreciate that the administrative assistant felt comfortable enough to raise their hand and say what they thought. One can never understate the importance of following your "gut." In the field we face things like this everyday. While the promotional items I get my hands on are perhaps not as fancy as a new appliance we still see free gifts from vendors. While they are not arranged for an insidious purpose our vendors would like us to be comfortable with their products and have confidence to sell them. When we go to conferences we walk home with some neat "swag" but it is important, though difficult, to maintain our responsibility to sell the customer what is best for them regardless of our personal bias or experience. Neat post Kathleen, thanks. I think this is a really good story. I appreciate that the administrative assistant felt comfortable enough to raise their hand and say what they thought. One can never understate the importance of following your “gut.” In the field we face things like this everyday. While the promotional items I get my hands on are perhaps not as fancy as a new appliance we still see free gifts from vendors. While they are not arranged for an insidious purpose our vendors would like us to be comfortable with their products and have confidence to sell them. When we go to conferences we walk home with some neat “swag” but it is important, though difficult, to maintain our responsibility to sell the customer what is best for them regardless of our personal bias or experience.
Neat post Kathleen, thanks.

]]> By: John Neville http://www.kathleenedmond.com/2010/07/05/good-intentions-but-wrong-message/comment-page-1/#comment-15423 John Neville Sun, 11 Jul 2010 00:57:26 +0000 http://www.kathleenedmond.com/?p=111#comment-15423 I read through your sustainability report and was very impressed. For a company that is essentially in an unsustainable business, Best Buy is doing great leadership actions. The depth of your commitment to communities, employees and the natural environment is admirable. As resource depletion becomes more problematic, the Best Buy global reach will be negatively impacted - as will that of other global businesses. However, your leaders seem to be aware of that eventuality and are working on possible ways to forestall the impacts. I really like your employee programs, too. Thanks for the report - and keep up the great work. John Neville, president Sustainable Arizona I read through your sustainability report and was very impressed. For a company that is essentially in an unsustainable business, Best Buy is doing great leadership actions. The depth of your commitment to communities, employees and the natural environment is admirable. As resource depletion becomes more problematic, the Best Buy global reach will be negatively impacted – as will that of other global businesses. However, your leaders seem to be aware of that eventuality and are working on possible ways to forestall the impacts. I really like your employee programs, too.

Thanks for the report – and keep up the great work.
John Neville, president Sustainable Arizona

]]>